Miguel Valero is an experienced IT professional currently serving as a Major Incident Manager at JPMorgan Chase & Co. since August 2021. Prior to this role, Miguel worked as a NOC Team Lead at Computex Technology Solutions, managing a team dedicated to significant accounts and overseeing the onboarding of a major client. Miguel's experience also includes serving as Systems/Desktop Lead at ERGOS Technology Partners, Inc., where responsibilities included guiding a team, deploying OpenDNS for numerous companies, and supporting Office 365 services. Earlier roles included Junior System Administrator at BConnected Technologies and Field Service Engineer at Seijiro Yazawa Iwai. Miguel holds a Bachelor's Degree in Electronics Engineering from Universidad Rafael Belloso Chacín and two Associate's Degrees from Houston Community College in Biomedical Electronics Specialization and Network and Computer Systems Administration.