Royston Fernandes

Royston Fernandes is an experienced professional in customer care and training, currently serving as Team Leader of Customer Care at FENIX since April 2021. Previously, Royston held multiple roles at InstaShop from May 2018 to April 2021, including Training Specialist and Quality Assurance Quality Control Coordinator, where responsibilities included implementing processes for partner shops, ensuring technical solutions functioned effectively, and assisting with employee scheduling and support. Royston also worked as a Customer Service Specialist at JPMorgan Chase & Co. from March 2018 to April 2021. Royston holds a Bachelor's degree in Hospitality Administration/Management from Holy Family High School, completed between 1998 and 2009.