Renee Hiemstra

Renee Hiemstra has extensive work experience in the customer service industry. Renee started their career at Teleconnect in 1983 and progressed through various customer service and management positions. In 1991, they joined Parsons Technology as a Training Coordinator, where they developed and implemented training programs for customer service new hires. Renee then served as the Director of Contact Center Operations at Mattel Interactive, overseeing a 200+ seat contact center. At McLeodUSA, they managed the transition and unwinding of the company's customer service department. As the Vice President of Client Services at Infinity Contact, they developed and managed budgets and acquired and managed clients responsible for a significant portion of the company's revenue. Renee also served as the Vice President of Client Services at AdTrack, where they managed the sale and execution of sales lead management technology and marketing services for Fortune 1000 clients. At Constellation Dealer Software, they were the Manager of Customer Technical Support Services, responsible for maximizing the quality and productivity of a 60-person technology customer service team. Most recently, they joined TaxAct as the Vice President of Customer Care, where they are responsible for planning and implementing call center strategies and operations to improve overall efficiency and customer service.

Renee Hiemstra obtained a Bachelor of Arts (B.A.) degree in Education with a Teaching Certificate for Early Childhood Education from the University of Northern Iowa between the years 1979 and 1983. Prior to their university education, they completed the College/University Preparatory and Advanced High School/Secondary Diploma Program at Kennedy High School, but the dates for this achievement were not specified.