Lins Samaraweera

Lins Samaraweera has over 25 years of experience in the IT industry. Lins is currently a Senior Customer Support Technician at JRNI since 2021. Prior to this, they were a Service Desk Agent at Virtualstock from 2017 to 2021, where they provided 2nd-3rd Line Service Desk support for Retail Supply Chain platform 'The Edge' used by six of the top 10 UK high-street retailers, as well as support for Healthcare procurement platform 'Edge4Health' and a sales forecasting tool used by a well-known supermarket. From 2014 to 2017, they were a Product Specialist at OpenText, providing application support for Digital Asset Management software primarily used by UK news publishing customers. From 1998 to 2014, they were a Software Build Environment Support Engineer and Software Engineering Environment Support Team Leader and Software Engineering Environment Support Engineer at Nokia, where they managed a technical support specialist, supported over 2000 developers at thirteen sites, installed locally required software applications and managed recruitment of several configuration management support consultants. Prior to this, they were a Research Assistant at the University of Southampton for one year, where they conducted a research project on the evaluation of Functional and Object-Oriented Programming Paradigms, and published several papers in research journals and presented at international conferences.

Lins Samaraweera obtained a Bachelor of Science (B.Sc.) in Computer Science from the University of Southampton between 1990 and 1993. Lins then went on to pursue a Doctor of Philosophy (Ph.D.) in Computer Science (Software Metrics/Functional Programming/Image Processing) at the same university, which they completed in 1998.