Tim Hann

Tim Hann is an experienced Programme Manager currently leading transformational change programmes for JT Group Limited since September 2021. Previously, Tim held various senior roles at BT from May 2016 to August 2021, including Head of Digital Transformation for BT Global Operations and BT Global Field Operations, where significant enhancements to service operations and delivery processes were implemented. Earlier in the career, Tim contributed to BT’s retail customer service through leadership roles managing trials and transformations, and gained expertise in cost transformation and customer acceptance testing. Tim holds an MBA from Newcastle University and a first-class BA Hons in Business Management and Organisation from The University of Sheffield.