Jumar
Di Thomas is an experienced professional in customer success and service delivery management, currently serving as a Customer Success Manager at Jumar Solutions since March 2017. In this role, Di is responsible for overseeing delivery against SLAs and KPIs for a leading outsourcing company and monitoring client satisfaction among hiring managers and candidates. Prior to this, Di worked at Capgemini from May 1994 to February 2017 as a Service Delivery Manager, managing an IT Service Centre on a large government account that handled over 10,000 calls per week with a team of 120 call centre agents across multiple communication channels.
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