Jumar
Di Thomas is an experienced professional in customer success and service delivery management, currently serving as a Customer Success Manager at Jumar Solutions since March 2017. In this role, Di is responsible for overseeing delivery against SLAs and KPIs for a leading outsourcing company and monitoring client satisfaction among hiring managers and candidates. Prior to this, Di worked at Capgemini from May 1994 to February 2017 as a Service Delivery Manager, managing an IT Service Centre on a large government account that handled over 10,000 calls per week with a team of 120 call centre agents across multiple communication channels.
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Jumar
With more than two decades’ experience delivering IT projects, resources and governance, Jumar’s industry leading expertise consistently adds value to public and private sector clients. We offer a range of services to ensure your digital goals are achieved – from project delivery to provision of skilled professionals and teams. Our collaborative approach means we work closely with you and your project teams to assemble the best digital solution to achieve your goals, before selecting the appropriate capabilities from our pool of in-house technology experts, complemented by our associate and contractor network.