Edward Courtney

Edward Courtney is a seasoned technology professional with extensive experience in support engineering and team management. Currently serving as a Principal Support Engineer at JumpCloud since February 2022, Edward previously held various roles at Ivanti from May 2016 to February 2022, including Manager of EPM Support, where leadership of a 13-member technical team led to exceeding quarterly goals despite challenges. Edward's recognition includes the Global Support Engineer of the Quarter award in Q1 2019 and certification as an Ivanti EPM Administrator. Prior experience includes managerial positions at Seagate Technology and MPX Integration, where Edward focused on customer service, process improvements, and technical support across multiple platforms. Edward's career demonstrates a strong commitment to enhancing user experience and driving operational excellence in support environments.