Carlos Roberto Serrano Ferreira

Carlos Roberto Serrano Ferreira is an accomplished Sr. Staff Technical Support Engineer and Team Lead at Juniper Networks since November 2014, specializing in EX/QFX switching products. With extensive experience in providing top-level support and troubleshooting for complex customer networks, Carlos has held various positions within Juniper Networks since 2007, including Staff Technical Support Engineer and Technical Support Engineer. Prior to this, Carlos worked as a Senior Network Engineer at Cable & Wireless Communications, focusing on network design and administration, and held positions at Promon Networks, 2R Datatel, and Cablevision, gaining a solid foundation in network engineering and support. Carlos holds a Bachelor of Science degree in Electronics Engineering from Universidade Federal do Rio de Janeiro.