Raul Santos Gonçalves

Raul Santos Gonçalves is an experienced Customer Experience Analyst currently working at Juntos Somos Mais since July 2021. Previously, Raul held senior planning and workforce management roles at Rappi and Teleperformance Brasil, and served as a senior planning analyst at Atento, focusing on strategic and tactical planning for Back Office operations. With a strong background in planning and analysis, Raul has worked at TIM Brasil, where responsibilities included analyzing reports, developing KPIs, and improving administrative routines to meet company goals. Raul holds degrees from Universidade Metodista de São Paulo and Universidade Bandeirante de São Paulo, and has completed training at CAMP SBC.