Ian Cairns

Ian Cairns is a business executive who currently serves as the Chief Customer Officer at Just Eat Takeaway.com. Ian has previously held positions at easyJet, OMD, and High Fliers Research Limited.

Cairns began their career in 1996 as a Services & Entertainment Officer at UCL. Ian then joined High Fliers Research Limited as a Research Executive in 1997. In this role, they led student research programmes from questionnaire to fieldwork to analysis and presentation.

In 1998, Cairns joined OMD as a Client Partner. Ian then spent the next 20 years at the company, eventually becoming the Customer Director at easyJet in 2013. In this role, they were accountable for customer experience, customer services & contact centres, B2B sales & distribution. Ian also led a team of 30 spread across many countries and had responsibility for c£600m B2B revenue.

Cairns left easyJet in 2018 to join Just Eat Takeaway.com as their Chief Customer Officer. In this role, they are responsible for leading the company's customer strategy and ensuring a positive customer experience.

Ian Cairns has a mini MBA in marketing from Marketing Week Mini MBA with Mark Ritson, a BA in history from UCL, and a degree from Thomas Alleyne.

They are on a team with Brent Wissink - CFO, Susan O'Brien - CMO, and Mert Öztekin - CTO. Their manager is Jitse Groen, CEO.