Sonya Russell

Sonya Russell is an experienced Client Success Manager at Justice Systems, with a strong focus on building relationships with State and Local Government customers and driving customer satisfaction through proactive strategies and effective account management. With expertise in Court Case Management Software, Sonya advocates for customer needs and collaborates with Product Management to prioritize feedback. Previous roles include Office Administrator and Service Delivery Coordinator, where responsibilities encompassed managing administrative teams, overseeing contract processes, and coordinating revenue-related activities. Sonya's background also includes bookkeeping and office administration at First Baptist Church Tijeras and The Journey Fellowship, as well as records management at Bencoe & LaCour Law Office. Proficient in various software systems such as Microsoft Office, SalesForce, and JIRA, Sonya demonstrates a commitment to effective operations and customer service excellence.