Katherine Lemus is a seasoned professional with over 15 years of experience in operations and workforce strategy. Currently serving as Principal Manager of Legal Operations at Justpoint, Katherine leads initiatives to optimize service delivery and enhance client experiences through operational excellence. Previously, Katherine held various roles in quality assurance and business analysis, including positions at TELUS International and C3/CustomerContactChannels, Inc. Katherine has a diverse educational background, holding a Bachelor of Business Administration and a degree in Computer Systems Engineering from Universidad Galileo.
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