Director, Product Management, Payments

About Justworks 

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. 

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.  You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.

About the role / Here’s what you’ll do day-to-day 

Our mission is to build and maintain a highly accurate and efficient platform that ensures the seamless movement of large sums of money subject to complex business rules and regulations. This includes handling payroll, partner payments, government remittances, and cross-border transactions.

We aim to ensure that all funds are directed to the correct entities, both domestically and internationally, with precision and speed. The platform we develop empowers internal Justworks teams to monitor, intervene, track, and report on money movements, effectively managing exceptions, preventing financial losses, and ensuring compliance with audit requirements. Our goal is to provide a reliable infrastructure that meets the evolving needs of employers and Justworks alike.

As a Director of Product at Justworks, you’ll lead several teams with high-impact missions that collectively represent a significant part of our overall product suite. You’ll oversee multiple complex bodies of work and initiatives by establishing rigorous financial processes for forecasting, reporting, and analyzing product results. By closely partnering with our internal business units, customer-facing teams, and operations, you’ll continually refine and strengthen strategies within your scope.

While you’re adept at executional excellence in product management, you’ll spend much of your time teaching, coaching, and managing a large part of our product management organization. You’ll be responsible for building the systems that enable us to consistently create great products across an expanding and increasingly complex product and regulatory landscape. Directors are recognized as leaders throughout the organization more broadly.

Responsibilities

• Lead and develop diverse teams by overseeing hiring, performance, and growth to advance team members.
• Mentor Product Managers in technical collaboration, coaching them to understand and communicate engineering concepts.
• Oversee the PDLC, adapting processes to fit team and business needs while maintaining customer-centricity, governance, and quality.
• Influence decision making and organizational trajectory to deliver high-impact products that offer sustained competitive advantage.
• Lead and coach high-level business analysis and strategy that integrates feedback from internal teams and external experts. 
• Leverage your intuition and experience to influence nuanced product, policy, and business decisions.
• Partner with Engineering on long-term architecture and quickly adopt new technologies to build modern, scalable products.

Minimum requirements / Here’s what we’re looking for / What you’ll need

• Minimum of 10 years of product development leadership in a modern technology business.
• Extensive experience in product management, with a proven track record of leading and developing high-performing product teams.
• Proven ability in hiring, performance management, and development of world-class, diverse teams through hands-on coaching.
• Experience in organizing teams and roles to achieve missions effectively and enhance team motivation.
• Expertise in acting as an authority on the PDLC, maintaining high standards of customer-centricity, governance, and quality.
• Proficient in effectively negotiating and arbitrating complex requirements, dependencies, and priorities across multiple missions.
• Deep understanding of platform scalability and technological leverage in product development.
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $235,000.00 to $282,000.00 per year.