K Health
- Practice Manager
Practice Manager
New York, United States
Job description
Who we are:
K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.
Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.
K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.
About the role:
The Practice Manager is a NYC based manager, responsible for overseeing the daily operations of the clinic, ensuring efficient and effective service delivery, managing clinical and administrative staff, and ensuring compliance with healthcare regulations and policies. This role involves supporting and implementing operational initiatives and workflows to ensure the clinic consistently meets high standards of patient care and service.
What you'll be doing:
Operational Management:
- Oversee day-to-day operations of the clinic
- Design, implement and maintain efficient processes and workflows to optimize service delivery and operational efficiency.
- Ensure compliance with healthcare regulations, standards, and best practices.
- Facilitate clinical operations by managing patient, staff, and provider interactions, ensuring adequate daily coverage in clinical and administrative areas.
- Monitor patient feedback and address concerns or complaints promptly.
- Act as a liaison between clinical staff and the product team to report tech issues, suggest features, and provide feedback
Team Leadership:
- Lead and manage a team of care concierge agents, providing coaching, mentorship, and professional development opportunities
- Collaborate with HR for hiring, training, scheduling, and employee relations.
- Foster a positive and collaborative work environment.
What we're looking for:
- Bachelor’s degree in healthcare administration, business management, or a related field or equivalent experience.
- Minimum of 3 years in a practice manager role with 5+ years of healthcare experience (urgent care, medical practice, hospital, with multiple-site responsibility preferred).
- Strong leadership and team management skills, with a proven track record of building and motivating high-performing teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Comfortable and highly proficient with digital tools and processes, with a demonstrated ability to quickly adapt to new technologies and integrate them into daily operations.
- Proficiency in using healthcare technology, including virtual-health/ Tele-Health platforms and EHR systems and EPIC
- Strong analytical and problem-solving abilities, with a focus on operational efficiency and patient satisfaction.
- Exceptional patient/customer service skills
- This role will be a NYC Based, Hybrid experience (Tuesday-Thursday in office)
Benefits & Perks: #LI-Hybrid
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
