Simon Gong

Simon Gong has a diverse work experience in IT support and help desk roles. Simon started their career as a Customer Service Representative at Safeway Inc in 2010. Simon then moved on to work as a Computer Lab Assistant at City College of San Francisco, providing IT lab support and assistance to students. Simon interned as an IT intern at St. Regis/W Hotels, troubleshooting software and hardware issues in a corporate environment. Simon gained experience as an IT Help Desk Technician at N.T. Technology, where they handled systems monitoring, server maintenance, and ticket resolution. Simon also worked at Salesforce as a Mobile Support specialist, providing iPhone and Android support to users within the company. Simon also resolved tickets using the internal ticketing system and collaborated with other IT departments. Simon later joined Gap Inc./Gap as an IT Desktop Support, providing support to end-users. Simon then joined smartATX as an IT Support Technician, where they gained experience in providing IT support. Simon worked at Samsung SARC | ACL as an IT Helpdesk analyst before joining Kabam as an Information Technology Help Desk Analyst in 2018. Simon's work experience showcases their expertise in IT support and help desk roles in various organizations.

Simon Gong has a strong educational background in the field of computer and information systems security. In 2013, they attended Heald College-San Francisco, where they obtained an Associate's Degree in Science with an emphasis on Network Security. During their time at Heald College, Simon focused on studying computer and information systems security and information assurance.

Prior to attending Heald College, Simon enrolled in City College of San Francisco from 2002 to 2013. Although the degree they pursued is not specified, it is mentioned that they received a general education during this period.

Simon's education journey began in 1998 at George Washington High School, where they earned their High School Diploma.

Additionally, Simon attained the Network+ certification from CompTia in June 2012.