Juan L.

Juan L. is an accomplished professional with extensive experience in customer support and operations. Currently serving as the Head of Support at Kaisa since May 2018, Juan L. defines the long-term strategy and vision for the Support team. Previous roles at Kaisa include Support Manager and Customer Support Leader, where responsibilities encompassed managing KPIs, training, and cross-departmental collaboration. Prior experience includes a position at Flightradar24 AB providing international customer support and a lengthy tenure at Wiggle, where Juan L. managed a multilingual team and ensured departmental KPIs were met. Educational qualifications include TESOL certification, NVQ Level 2 in Customer Services, and proficiency in English from Portsmouth Language College.