Ibrahima Diedhiou

Ibrahima Diedhiou has a diverse work experience spanning over two decades. Ibrahima currently serves as the Customer Success Director at APO Group, where they focus on developing customized strategies to retain and support clients. Prior to this, they held the position of Senior Sales Director at APO Group.

Before joining APO Group, Ibrahima co-founded Outsource Monetic™ in 2021.

From 2018 to 2021, Ibrahima worked at Oracle as a Principal Solution Engineer, focusing on digital transformation in West Africa. Ibrahima specialized in Customer Experience solutions for sales, service, marketing, and commerce organizations.

From 2017 to 2018, they worked as a Regional Sales Manager at Catalyst Business Solutions, where they were responsible for managing sales activities in West and Central Africa.

Before this role, Ibrahima worked for Oracle as a Principal Sales Consultant from 2013 to 2017, covering West and Central African countries. Ibrahima was involved in pre-sales activities and account planning, with a focus on CRM and Customer Experience applications.

Ibrahima's career at Catalyst Business Solutions started in 2006, where they served as a Project Manager, overseeing implementation, support, and training projects in French-speaking Africa. Ibrahima later became a Senior Consultant for Oracle Applications.

Prior to their IT career, Ibrahima worked as a Graphic Designer at Studio Sankara, a music recording studio in Senegal. Ibrahima also worked as a Sales Representative at Consultance Ingenierie & Commerce.

Ibrahima began their career as a Branch Manager at G.I.E Mbouss Thiane, a private company offering various services, including computer retail shops and internet cafes.

Ibrahima Diedhiou's education history includes several notable achievements. In 2000, they obtained their Master's degree in Business/Managerial Economics from Cheikh Anta Diop University of Dakar. Following this, in 2005, Ibrahima earned an Oracle Applications Training Certificate from Oracle University, Catalyst Business Solutions, specializing in Oracle CRM, Oracle HRMS, Oracle SCM, and Oracle Financials. In 2016-2017, Ibrahima pursued a Master's Degree in Maitrise en Gestion des Organisations from Université du Québec à Chicoutimi. Simultaneously, they also completed a Master of Business Administration (M.B.A.) with a focus on Information Technology Project Management from Groupe Institut Africain de Management 2.