Biku Tamang is an experienced IT Support Associate currently working at Kamal Osman Jamjoom Group since February 2022. Previously, Biku served as an IT Service Desk Analyst at Majid Al Futtaim from November 2014 to January 2022, providing support to over 300 outlet users, preparing setups for new outlets, conducting system testing and updates, and maintaining IT documentation. Biku demonstrated skills in managing unresolved tickets, training users on newly implemented systems, and leading projects such as the implementation of a central scale server system and a meeting room booking system. Biku holds a High School degree in Information Technology from the National College of Computer Science, completed between 2011 and 2013.
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