Shady Abo-Shady

Shady Abo-Shady has extensive experience in technical support and team leadership roles within the information technology sector, currently serving as Desktop Support Team Lead at KANEE Group since October 2015, where responsibilities include task assignment and monthly team evaluations. Prior experience includes working as an IP Telephony Engineer at Envoy, focusing on end-user installations and project management for both Private and Public Sector clients. Additionally, Shady has worked as an iPatch Support Specialist at Nets General Trading, specializing in hardware and software installation and user training for the iPatch system. Previous roles also encompass technical support and SAP Data Management at Marafi Group and Zak Solutions Company, with a focus on installation, administration, and troubleshooting of various operating systems and systems management.