Amanda Santana

Amanda Santana is an experienced customer care professional currently serving as the Manager of Customer Care at WSAudiology since August 2023. Previously, Amanda held the position of Head of Customer Experience for Favo in Latin America from April 2021 to March 2023, where Amanda focused on enhancing customer initiatives and managing support teams in Brazil and Peru. Amanda's extensive background includes leadership roles at Infracommerce, Gimba, Teleperformance, and Atento, emphasizing customer experience, team management, and process improvements across various sectors. With an MBA in Business Management from FGV and a Bachelor's degree in Advertising from Universidade do Grande ABC, Amanda possesses strong negotiation skills and a commitment to delivering exceptional customer service.