Megan Knabb is an experienced professional in contact center management and product delivery, currently serving as the Director of Contact Center, Product & Delivery at Kaplan since January 2022. In this role, Megan oversees the product life cycle, collaborating with senior management and engineering teams to enhance project efficiencies and predictability. With a tenure at Kaplan spanning from 2005 to present, Megan has held various positions, including Senior Manager, Business Analyst, and Education Advising Manager, successfully managing technology projects and leading teams to achieve key performance indicators. Megan holds a Bachelor of Science degree in Organizational Management with a Human Resource concentration from Palm Beach Atlantic University and is pursuing a Master of Business Administration at Kaplan University.
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