Dana Rodriguez

Dana Rodriguez is an accomplished professional with extensive experience in operations management across multiple industries. Currently serving as the Director of Customer Operations at Karat since August 2017, Dana leads strategic initiatives while utilizing data analytics to enhance customer experience metrics. Previous roles at Karat include Sr. Operations Manager and Operations Manager, focusing on efficiency and hiring processes. Dana's earlier experience includes leadership positions at Topgrading, Inc. and Danaher Corporation, where operational oversight, quality control, and fiscal management were key responsibilities. Dana also has held positions at McVickers Development, LLC, and The Shopping Center Group, contributing to operational policies and project management. Dana holds a Certified Associate in Project Management (CAPM) from DePaul University.