Anna Aristiana

Anna Aristiana has a diverse work experience. Anna started their career at Uber in 2016 as a Brand Ambassador and later took on the role of HUB Team Lead. In 2017, they became the Center of Excellence Team Lead at Uber, where they provided comprehensive support and consistently achieved outstanding metrics in customer satisfaction, productivity, and quality assurance.

In 2018, Anna joined Kargo Technologies as a Senior Customer Success Specialist, where they ensured customer success and satisfaction. Anna then transitioned to roles in operations, starting as an Operations Lead for Billing & Document Return, where they designed and implemented process enhancements to achieve accuracy and timeliness in billing. Anna also established standardized document return processes.

Anna then became a Senior Operations Lead, overseeing the end-to-end multi-drop point shipment process, ensuring timely delivery, and implementing customer-specific reporting. Anna also optimized the cash on delivery process. In their most recent role at Kargo Technologies, they developed a company-wide productivity framework as the Project & Ops. Excellence Lead at Moladin.

Anna Aristiana attended Gajah Mada Vocational High School from 2007 to 2010. Anna did not obtain a degree or specialize in any particular field during this time. Anna also obtained a Tax Certification (Brevet AB) from Universitas Gadjah Mada (UGM) in 2023.