Deepak Mishra

Deepak Mishra has extensive experience in tech operations and service delivery, currently serving as Associate Director of Tech Operations at Karix since August 2018, overseeing support and operations for over 2,000 domestic and 100 international clients. Prior roles include Sr. Manager of Service Delivery at Formac, where responsibilities included managing support for over 100 institutional and enterprise clients and training over 50,000 students annually. Deepak has also held positions as Manager of Learning & Development at ACE Creative Learning Pvt Ltd, managing academic operations and training programs for over 1,000 employees, and Manager of Academic Support at Educomp Solutions Ltd, where responsibilities included pre-sales and post-sales support and training for over 1,000 teachers. Deepak began a career at Aegis Limited as Support Team Lead, overseeing team training for Vodafone processes. Throughout these roles, Deepak has demonstrated strong leadership and operational management skills, achieving significant improvements in training and delivery processes.