Mehmet Ural has extensive experience in IT service management, currently serving as Manager IT-Service EMEA/APAC at KARL STORZ since March 2013. In this role, Mehmet oversees operations across multiple regions and has also held positions as Global IT Servicedesk Technical Lead and Senior Support Analyst. Additionally, Mehmet Ural is recognized as an ITIL Expert, demonstrating a deep understanding of IT service frameworks and best practices.