Associate Technical Support Specialist

About the opportunity: You will work in partnership with collaborative go-getters across the company to support and enhance our business to deliver the fastest and most accurate pre-employment checks.  You will assist our Support and Research team with advanced technical support, troubleshoot customer-facing problems in our production environment, and communicate with a variety of stakeholders to improve our platform and processes.  The perfect candidate is passionate, curious, and proactive in finding solutions to problems using sound technical know-how. This is a 100% telecommute position with the rare exception of travel for company/team meetings and/or customer engagement.

What you'll do:

• Make our platform better on a daily basis.
• Troubleshoot and debug issues as they arise in our production environment.
• Communicate throughout the day with team members to understand issues.
• Help our operations team to resolve unexpected issues with the system.
• Identify and document issues that need development for new features or enhancing existing features.
• Participate in electronic communication channels on a constant basis as part of your daily work.

Requirements:

• 2-5 years of hands-on technical support and documentation experience in industries centered around customer support, SaaS, or healthcare.
• Efficiently able to identify, troubleshoot, and prevent production issues by periodically reviewing logs and code.
• Ability to communicate with a variety of non-technical stakeholders.
• Ability to quickly learn new technology and tools.
• Ability to adjust to changing priorities and execute accordingly in a fast-paced company environment.
• Pacific timezone working hours.
• Plus: Experience with or knowledge of Zendesk.
• Plus: SQL knowledge.

Perks & Compensation:

• Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.
• 100% remote work environment with only limited required travel
• Competitive benefits package including medical, dental, 401k, and EAP.
• Take the time to Check Yourself - we have an unlimited time off policy.
• The expected base compensation for this role is between $50,000 - $75,000  for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include seniority level, experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.