Inna Kovalenko

Inna Kovalenko serves as the Lead of Business Process Analysts for Customer Support Quality and Efficiency at Kaspersky, overseeing the design, launch, and maintenance of new processes while ensuring quality through metrics and cross-functional collaboration. Prior to this role, Inna was a WW Program Manager at Micro Focus, where responsibilities included managing a multi-national team, controlling invoicing operations, and implementing process improvements, achieving significant efficiency gains and cost savings. At Hewlett Packard Enterprise, Inna focused on Professional Services Operations, implementing new processes globally and leading initiatives that enhanced customer satisfaction. Earlier experience includes a managerial role at HP, where operational models were successfully implemented across various regions. Inna began a career at Nortel Networks as a Sales Support and Logistics Specialist. Academic qualifications include a Master's degree in Financial Management from the State University of Management.