Kaspersky USA
Nermal Pacheco is a seasoned IT professional with extensive experience in technical support and systems administration. Currently serving as a Senior System Administrator Helpdesk at Kaspersky since April 2016, Nermal provides comprehensive technical support for employees across Latin America, the USA, and Canada while managing equipment procurement. Prior experience includes roles as a Help Desk Specialist at ICORP and Yahoo, where Nermal delivered hybrid tech support and training for users, and as a Lead Specialist at Schneider National, where responsibilities spanned lead generation and IT support across telecom systems. Nermal holds a degree in Computer Science from UPIICSA, completed in 2005.
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