D.J. D.

D.J. D. began their career in 2015 as an Associate of Operations for The Flats at Loyola Station, a 10 unit guesthouse operated and managed by Loyola University Chicago undergraduate students. In this role, they served as the front-line technical, mechanical and customer service representative during regular business hour and rotating nightly/weekend on-call shifts. D.J. was also responsible for maintaining systems reasonable for guest and facility analytics as well as account maintenance. In 2016, D.J. D. joined Loyola University Chicago as a Service Desk Technician. In this role, they served as the initial point of contact for end-user support, imaged devices via automated deployment processes, set-up and troubleshot PCs, Macs, peripheral devices, mobile devices and administered routine software upgrades. D.J. also created, resolved, escalated and tracked support tickets via ITSM systems for upwards of 50 tasks per shift and provided in-person support for internal and external clients. In 2018, D.J. D. joined Forte Group as a Delivery Manager, VMS. At Forte Group, they worked with IT enterprises, business leaders, and technology companies to accelerate and evolve applications that consistently achieve valuable business outcomes. In 2020, they joined Katapult as a Senior Manager, Integrations, then Manager, Integration Success and finally Integration Administrator. In this role, they worked with both online and brick and mortar retailers nationwide to provide purchasing power to the underserved sub-prime consumer market.

D.J. D. graduated from Loyola University Chicago in 2018 with a Bachelor of Science in Communication Networks and Security. Additionally, D.J. D. has obtained certifications from Splunk, including 7.x Fundamentals Part 1 (eLearning), Infrastructure Overview, and User Behavior Analytics (eLearning).