Micheu Njiru

Micheu 'Mich' Njiru is an accomplished professional with extensive experience in customer service and excellence across various industries. Since June 2013, Micheu has served as Director of Customer Excellence at KCB Bank Group, leading the design and delivery of the Customer Excellence strategy. Prior roles include Head of Customer Experience at Airtel and Customer Service Director at Barclays and Zain, where Micheu developed strategies to enhance customer service and satisfaction. Earlier in the career, Micheu held positions at Celtel and KenCell Communications Ltd., focusing on creating service cultures and managing customer operations. The educational background includes a Post Graduate Diploma in Business Management from the University of Liverpool, an Advanced Management Programme from London Business School, and a Bachelor of Science in International Business Administration from the United States International University - Africa.