Ryan Michael

Ryan Michael is an experienced Help Desk Support Technician currently serving as a Level 3 technician at Keeley Companies since January 2020, following a promotion earned after obtaining a CCNA certification. Prior roles include Level 2 Support Technician at ZeroDay Technology Solutions, providing technical support for both Windows and Mac systems, and Help Desk Support positions at Trans States Airlines and Elsevier, where documentation of issues and troubleshooting was key. Ryan's background in customer service began at Whole Foods Market and RadioShack, and educational credentials include multiple degrees in Software Engineering and Information Technology from institutions such as Missouri Technical College and the University of Phoenix.