Our Journey at Keep:
At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology?
This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing.
With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution. Backed by VCs in the fintech sector, we're racing ahead, expanding our reach and impact like never before.
About the Role:
Join us at Keep as a Sr Collections Analyst, a role where your unique blend of experience in customer service and financial operations becomes the backbone of our commitment to client excellence. In this pivotal position, you're not just recovering assets; you're safeguarding our reputation and strengthening relationships. Your strategic approach and profound understanding of collections will drive the success and evolution of our customer-oriented initiatives in the fast-emerging landscape of fintech.
- Lead and oversee the entire collections process, including strategy development, implementation, and optimization.
- Ensure timely collections from both current and delinquent accounts through professional outbound and inbound communication across email, phone and all other relevant channels.
- Negotiate payment plans or settlements with clients based on their financial circumstances and the company's policies.
- Partner with cross functional teams to develop collection strategies, payment plans and operating procedures to ensure efficient collections operations,
- Collaborate with the sales and underwriting teams to share insights into client behavior and creditworthiness to improve lending decisions.
- Maintain detailed records of all communication with clients, payment agreements, and any additional information related to the collection process.
Who You Are:
- 5+ years experience in collections, with a focus on banking or fintech industries.
- Experience with CRM software, HubSpot is desirable.
- Strong communication skills, crucial for effective client interactions, negotiations, and maintaining detailed records.
- Extensive experience in ownership and implementation of process and project management within a financial services organization.
- Strong financial analysis skills with the ability to quickly assess customer accounts and formulate appropriate collection strategies.
- Proactive and resilient attitude in addressing account delinquencies and navigating challenging financial discussions.
Why You Should be Excited About This Role:
- Opportunity to join one of the fastest growing Canadian startups in history at an early stage.
- Own your own business critical vertical with direct visibility from C-suite and management.
- Operate cross functionally between all Keep’s teams including ops, engineering, finance, sales and account management.
- Play a significant role in shaping the future of the Canadian fintech industry by ensuring top-notch compliance standards.
- Drive impactful data strategies and initiatives that contribute to the exponential growth of our organization.
- Collaborate with a dedicated team that values innovation, encourages collaboration, and is committed to continual growth and improvement.
- Contribute to the transformation of how businesses perceive and utilize cross-border banking solutions in Canada.
Why Join Keep?
- We're obsessed with investing in data-driven solutions and cutting-edge technologies.
- Be a part of a team that's rewriting the playbook for the Canadian fintech industry.
- Data is the fuel for our growth engine, and you'll be in the driver's seat shaping our data strategies.
- Embrace a fully inclusive and remote-friendly company culture that values diversity and work-life balance.
- Help us bring modern banking solutions to businesses, reshaping the banking experience for our customers.
Why This Might Not Be a Good Fit:
- If you're a stickler for a highly structured environment with constant hand-holding, you might find our culture of autonomy and trust a bit different.
- If you're more of a slow-and-steady-wins-the-race kind of person, our fast-paced, dynamic environment might be a bit of a rollercoaster.
- Given the nature of our industry and our rapid growth, ambiguity, and uncertainty are all part of the ride. If you prefer clear-cut structures or roles, you might find our dynamic environment a bit too adventurous.
- Collaboration is the heartbeat of Keep, and if you prefer to work in your own little bubble without engaging with the wider team, you might find our approach to teamwork a tad unconventional.
What’s the Interview Process Like?
- People Screening to understand your experience and ensure a cultural fit.
- Get on a call with Thomas, our Ops Lead 🔥
- Get on a call with Josh, our Finance Lead 🔥
- Dive into an Project and Presentation, where you'll showcase your skills through a comprehensive project.
- References.
- Offer. 🎉
Want to Learn More?
Head over to our webpage to discover more about us. Take a peek at our Glassdoor profile to see what our Keepers are saying, and stay tuned for exciting updates on our LinkedIn page.