Shannon Clark

Shannon Clark has extensive experience in customer experience and support roles. From 2022 onwards, Shannon is the Head of Customer Experience at Keepe. Prior to that, Shannon worked at David's Bridal from 2018 to 2021 as the Director of Customer Experience. In this role, Shannon managed various teams, collaborated with operations managers, built a specialized customer service team, and assisted with loyalty program management. Before David's Bridal, Shannon worked at Blueprint Registry as the Director of Customer Experience from 2015 to 2018. Here, Shannon hired and managed the customer support team, implemented new service platforms, and improved customer acquisition processes. Shannon also has experience at Rover.com as a Sitter Segment Lead, Rover Premier Lead, and Customer Experience Specialist from 2012 to 2015, as well as at Hooves with Heart as a Program Operations Manager from 2011 to 2012. Shannon started their career as a Teller at US Bank from 2007 to 2011.

Shannon Clark attended Western Washington University from 2006 to 2011, where they pursued a Bachelor's degree in Psychology. During their time at the university, they also minored in Sociology and Business. Prior to attending Western Washington University, Shannon Clark completed their high school education at Mercer Island High School. No specific degree or field of study is mentioned for their high school education.