Svetlana Williams

Svetlana Williams has a diverse work experience that spans various industries and roles. Svetlana began their career in 1999 as a Computer Network Administrator at Viking Materials, where they administered and supported Windows operating systems. Svetlana then transitioned to Office Depot in 1999 as a Technology Consultative Sales Specialist, providing customer service and technical support in the sale of computers, peripherals, and software.

In 2002, Svetlana worked as a Real Estate Sales Agent and REALTOR at Edina Realty, assisting buyers and sellers in real estate transactions while also providing customer service and marketing support. Svetlana later joined Northwest Airlines in 2003 as a Reservations Agent, where they assisted customers with their travel needs and provided information on flight bookings, travel rules, and special services.

Svetlana moved on to HealthPartners in 2006 as a Member Services Representative, responding to member inquiries about services, plan benefits, and claims. Svetlana also identified and communicated concerns impacting member satisfaction and coordinated issue resolution with other departments.

From 2007 to 2008, Svetlana worked at Medica as a State Public Programs Customer Service Representative and Interpreter. In this role, they served as the primary contact for customers, resolving service issues related to claims, enrollment, and benefits. Additionally, they coordinated transportation and interpreter services for eligible members, interacting with medical providers and vendors.

Starting in 2008, Svetlana joined Kelsey National Corporation, where they held several positions. Initially, they served as a Sales Administrator for Medicare, Health, and Dental Insurance, verifying application completeness, submitting applications to carriers, and informing clients about enrollment status. From 2010 to 2016, they took on the role of Project and Content Administrator/Coordinator, ensuring website content compliance and liaising between departments involved in plan setup. Lastly, they assumed the role of Web Project Manager from 2016, overseeing web projects within the company.

Overall, Svetlana's work experience showcases their expertise in project management, customer service, sales, and administration across various industries.

Svetlana Williams began their education in 1998 at KRS Computer & Business School in St. Louis Park, MN. Svetlana pursued a degree in Computer Network Administration and focused their studies on Computer and Information Sciences and Support Services. Svetlana successfully completed their program in 1999. Additionally, during that same year, Svetlana also obtained a Certificate in Network and System Administration/Administrator from KRS Computer and Business School.