Mark Desmier

Mark Desmier is an experienced Service Desk Manager with a career spanning over two decades in IT support and service management. Currently serving as Service Desk Manager at Keltbray since September 2022, Mark previously held roles as Service Desk Lead at L&Q and Service Excellence Manager at East Thames Group, where responsibilities included overseeing 1st, 2nd, and 3rd line teams and managing significant IT projects such as application upgrades and OS migrations. Mark also has a background at Avnet Technology Solutions EMEA and Bell Microproducts, where duties involved reporting on service improvements and managing warehouse infrastructure projects. Earlier experience includes supervisory roles at Ideal Hardware Ltd and a technical support position at Ideal Hardware. Mark's education was completed at Wimbledon College from 1983 to 1988.