Sharon Sitienei, MBA, CPA(K), DIPPM, possesses extensive experience in customer service and operations within the financial and energy sectors. Currently serving as a Customer Service Officer at Kenya Electricity Transmission Company Limited since November 2015, previous roles include Customer Service Assistant and Operations Officer at Ecobank Kenya. Earlier positions include Station Accountant at Kenya Aerotech Ltd and Accounts Assistant at CPF Financial Services. Sharon Sitienei's educational qualifications include a Master of Business Administration in Marketing from the University of Nairobi, a Bachelor of Arts in Communication and Sociology, and several certifications, including in Monitoring and Evaluation and Kenya Sign Language.