Karen Cáceres

Karen C. is an experienced Systems Engineer II at ESET since April 2022, responsible for monitoring and updating Helpdesk tickets, maintaining IT infrastructure, troubleshooting issues, and providing quality assurance for IT systems. Previous roles include Systems Engineer at Logically, where responsibilities encompassed network services configuration, remote support for over 750 users, and collaboration with vendors for infrastructure solutions. As a Network Assistant at San Diego Community College District, Karen managed and troubleshot LAN/WAN devices, and as a Service Desk Representative at Target, provided technical support for industrial printers and kiosks. A graduate of San Diego Mesa College with an Associate of Arts in Scientific Studies, Karen furthered education in web server maintenance, security, and Windows server administration.