Ricardo Garciafigueroa

Ricardo Garciafigueroa has over 14 years of professional experience. From 2021 to present, they have served as Credit Risk Operations Manager LATAM and B2B Senior Product Operations Manager at KEO World. From 2019 to 2021, they worked as Subdirector de operaciones at Imagina Leasing, where they were responsible for redesigning the company's operational process, implementing control processes and procedures, and implementing the Operations and Control Desk. From 2017 to 2019, they were Gerente de Productos y Gestión de Activos at UNIÓN DE CRÉDITO PARA LA CONTADURÍA PÚBLICA, where they were responsible for designing the offer, defining the target market, implementing the offer and operational Pure Leasing products, structuring for special operations, defining leaseable assets, mitigating risks and remarketing processes. From 2013 to 2017, they worked at BBVA Bancomer as Product Manager - Leasing and Procesos y Sistemas de Arrendamiento, where they were responsible for designing, negotiating, implementing the offer and operational Pure Leasing products for Banks and Internal Channels, designing and implementing systems for product operation in various channels, and providing business support to Banks and Internal Channels. From 2007 to 2013, they worked at Ford Motor Company as Customer Relationship Center Supervisor and National Dealer Training Coordinator, where they were responsible for developing strategies to address post-sales customer complaints with the dealer network, ensuring compliance with Sales and Post-Sales processes, participating in meetings with the Processes area to improve customer satisfaction and product quality KPI's, designing, executing and analyzing DNC information, providing support for new model launches, and managing supplier and instructor logistics.

Ricardo Garciafigueroa began their educational journey in 1998, earning a degree in Cibernetica y Sistemas from Universidad La Salle, A.C. in 2002. Ricardo then attended IPADE Business School from 2007 to 2008, earning an Alta dirección Empresarial in Business Administration and Management, General. In 2016, Garciafigueroa returned to school, completing a Maestría en Administración de Negocios Esp. En Calidad y Productividad from Universidad Tecmilenio in 2017. Most recently, they obtained a Scrum Master certification from Certifpro in 2021.