Joshua Grossman

Customer Success Lead at Ketch

Joshua Grossman has a diverse work experience spanning over several years.

Joshua most recently worked at Ketch as a Customer Success Lead starting in August 2021.

Prior to that, they were a Senior Technical Account Manager at Grafana Labs from October 2020 to July 2021.

From 2016 to 2020, Joshua worked at Salesforce in various roles, including Team Lead & Senior Principal, Data Solutions, Senior Principal, Data Solutions, and Senior Client Partner. During their time at Salesforce, they led teams, managed a significant book of business, and achieved impressive customer renewal rates.

Before Salesforce, Joshua was a Senior Client Solutions Manager / Senior Analyst at Krux Digital from April 2015 to November 2016, where they managed DMP implementations and played a key role in optimizing the company's product mix.

Joshua also has experience at Mediasmith as a Director and Manager of Platforms and Analytics, where they led teams responsible for media performance and analytics. Joshua implemented automation and migrated systems to improve efficiency.

Joshua started their career as a Marketing Manager at Johnny Barr's and later worked as a Sr. Analyst at HSG and as a Corp Finance Consultant at FTI Consulting.

Joshua Grossman obtained a Product Management Certificate from Cornell University from 2019 to 2020. Joshua also completed a Python for Data Science course at General Assembly in 2016. Prior to that, they earned an MBA in Entrepreneurship & Finance from the University of Colorado Denver, graduating in 2007. Joshua'sundergraduate degree is a BA in Film, which they obtained from the University of Colorado Boulder between 1998 and 2004. In addition to their academic qualifications, Joshua Grossman obtained a certification in California Consumer Privacy Act (CCPA) Essential Training from LinkedIn in January 2022.

Links

Previous companies

Mediasmith logo
Salesforce logo
FTI Consulting logo
Grafana Labs logo

Timeline

  • Customer Success Lead

    August, 2021 - present

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