Maija Lahdenniemi

Maija Lahdenniemi is an experienced professional in customer experience and research, currently serving as the Customer Experience Manager at Keva since October 2016. Responsibilities include measuring customer satisfaction through various surveys and managing CX development projects. Prior to this role, Maija worked at Promenade Research Oy, where responsibilities spanned from Research Director to Senior Research Manager, focusing on employee and customer surveys, result analysis, and training supervisors. Earlier experience includes the position of Research Manager at Informatum Oy, conducting surveys on customer service and sales quality, and Project Manager at IIR Finland Oy. Maija holds a Master of Science in International Marketing and Logistics from Turku School of Economics and has certifications in service design from Laurea University of Applied Sciences and University of Lapland.