Khairunnisa Binti Hanafi Chia

Head Of Department Operation Project & Support at KEX Express

Khairunnisa Binti Hanafi Chia has a diverse work experience spanning different roles in the logistics industry. Khairunnisa began their career as a Sales & Leasing Internship Trainee at Tetap Tiara Sdn Bhd, where they gained experience in sales and marketing. Khairunnisa then joined Kerry Logistics as a Management Trainee, completing a one-year program that exposed their to various departments and business models within the logistics industry.

Khairunnisa moved on to Kerry ABX Express, where they worked as an Executive in Operation Support to the Assistant General Manager. In this role, they collaborated closely with the Assistant General Manager and played a key role in implementing new KPIs and developing Standard of Procedures (SOPs) for nationwide operations.

Following their time at Kerry ABX Express, Khairunnisa joined KEX Express as a Senior Executive in Operation Management. Khairunnisa later advanced to the positions of Assistant Manager and Manager in the same department. In these roles, they led numerous projects aimed at improving operational efficiency and customer service. Khairunnisa also focused on training and development, implementing new training tools and platforms for drivers and riders.

Overall, Khairunnisa's work experience demonstrates their expertise in operations management, project management, and process improvement within the logistics industry.

Khairunnisa Binti Hanafi Chia completed their education with the following chronological information:

- From 2011 to 2015, they attended Universiti Sains Malaysia, where they obtained a Bachelor of Science (BSc) degree in Physics.

- In 2010 to 2011, they studied at Matriculation College Pulau Pinang, obtaining a Foundation degree in Physics.

- From 2008 to 2009, they attended SMK Ibrahim, focusing on the Science Stream for their Spm degree.

Additionally, they obtained a certification in LCCI from Pearson in 2009.

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Timeline

  • Head Of Department Operation Project & Support

    November, 2022 - present

  • Manager - Operation Management (project & Support) Cum Regional Operation

    February, 2022

  • Assistant Manager - Operation Management (project & Support)

    October, 2020

  • Senior Executive - Operation Management (project & Support)

    March, 2019

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