Key Benefit Administrators
Rita Nelson has extensive experience in customer service management, currently serving as the Customer Service Manager at Key Benefit Administrators, Inc. since January 2013. In this role, Rita oversees a team of over 120 Customer Service Representatives within a healthcare call center, where responsibilities include developing metrics for productivity, quality, and adherence. Prior to this position, Rita worked as an Application Analyst at Time Financial from 2010 to 2012.
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Key Benefit Administrators
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With more than 40 years experience in benefit management and administration, state of the art technology, industry leading customer service, and experienced consulting professionals, we are capable of delivering employee friendly and cost efficient answers to your most challenging benefit issues. Mission Statement: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high-quality, cost-effective care.