RN

Rita Nelson

Customer Service Manager at Key Benefit Administrators

Rita Nelson has extensive experience in customer service management, currently serving as the Customer Service Manager at Key Benefit Administrators, Inc. since January 2013. In this role, Rita oversees a team of over 120 Customer Service Representatives within a healthcare call center, where responsibilities include developing metrics for productivity, quality, and adherence. Prior to this position, Rita worked as an Application Analyst at Time Financial from 2010 to 2012.

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