Nikhil Madhunala

Nikhil Madhunala is a ServiceNow Developer at Key Business Solutions, Inc., since January 2024, specializing in IT Service Management (ITSM) consulting to optimize IT service delivery through the ServiceNow platform. Previous roles include a Student Worker at the University of Cincinnati, a Technical Consultant at Conga, and an Associate System Engineer at Tata Consultancy Services, where Nikhil implemented key solutions that improved HR processes and incident management. Early experience as an Associate Software Engineer at TechSync, Inc. involved managing and customizing ITSM and ITOM modules in ServiceNow. Nikhil holds a Master's in Computer Engineering from the University of Cincinnati and a Bachelor's in Electronics and Communications Engineering from Chaitanya Bharathi Institute of Technology.