Shanice W.

Shanice W. is a skilled professional with extensive experience in operations, loan management, and marketing communications. Currently serving as an Operations Analyst and Commercial Workout Relationship Manager at KeyBank since October 2025, Shanice previously worked as a Loan Specialist at the U.S. Department of Veterans Affairs, effectively managing over 100 veteran clients and improving housing retention by 25%. Other roles include Medical Support Assistant during the COVID-19 pandemic, where Shanice enhanced patient experiences, and Marketing Communications Consultant at Catholic Community Connection, significantly boosting audience engagement by 60%. Shanice holds an MBA in Digital Marketing and a BA in Communications from John Carroll University.