Jim Fell

Jim Fell is an accomplished Information Technology professional with extensive experience in service delivery and technical support management. Currently serving as Information Technology Manager at Mayer Brown since August 2023, Jim developed strategies that improved customer service delivery and optimized onboarding processes. Prior roles include Senior Technical Support Manager at KeyShot, focusing on operational performance and service desk efficiency, and Senior Manager of Service Delivery at Retail Business Services, where Jim managed a global team, drove team performance improvements, and collaborated across IT departments. Additional experience includes positions at Peapod, Motorola, and Netrix, where Jim focused on technical support and infrastructure improvements, demonstrating a consistent commitment to enhancing IT service delivery and team effectiveness.