Lawrence Heyes is an experienced operations director currently serving KFC UK & Ireland as Operations Director and previously held the position of Head of Operations for the UK and Ireland. With a strong background in customer success and operations management at Amazon, Lawrence led initiatives for Just Walk Out Technologies and Amazon 4-Star. Prior roles at Aldi UK included Customer Experience Director and Store Operations Director. Additional experience encompasses regional management at Hotel Chocolat, operations development at Pret A Manger, and area management at Aldi UK. Lawrence's career began with a graduate program at Saatchi & Saatchi London. Lawrence holds a Bachelor of Arts degree in Economics and Management from The University of Sheffield.