Alexandra Hales

Alexandra Hales is a Senior Customer Success Manager at Khoros since March 2022, overseeing high-value clients across various industries in EMEA, managing a portfolio of customers with annual recurring revenues of $100k to $1m. Prior to this role, Alexandra served as a Customer Success Manager at Khoros, nurturing clients with revenues of $30k to $400k and presenting numerous Business Value Reviews. Earlier experience includes a brief role as a Customer Success Specialist at Openpay, focused on driving the activation of 'buy now pay later' services in the healthcare sector, and a progression from Membership Executive to Applications Executive at ABTA, handling membership applications and relationship development. Additional positions held include Client & Billing Administrator at Keystone Law and Consumer Support Agent at Experian. Alexandra's education includes studies at City of Stoke-On-Trent Sixth Form College and Alsager High School.