Rakshith K Naik

Rakshith K Naik is a seasoned professional in customer success and technical support with over eight years of diverse experience. Currently serving as a Customer Success Manager at Khoros since November 2023, Rakshith previously held several key positions at BYJU'S, including Manager of Student Experience, where leadership of a team of 18 resulted in a remarkable customer satisfaction score of 95%. Rakshith also excelled as Assistant Manager of User Experience, where a focus on student retention and development of operational manuals contributed to enhanced user experience. Prior experience includes roles at SECURIFI, where Rakshith provided technical support and proposed product improvements, and Mphasis, where essential IT support was delivered. Rakshith holds a Bachelor of Engineering in Computer Science from KVG College of Engineering, completed in 2013.