Marco Yeung

Marco Yeung currently serves as the Head of Customer Experience at KICKS CREW, responsible for overseeing customer support, risk and fraud prevention, and order management, while managing workforce, budget, and cost. Previously, Marco worked as a Customer Experience Manager and Operations Project Manager at citiesocial, leading a team to enhance customer experiences across two brands. Prior experience includes being the Customer Success Lead at Cubo Ai, where Marco oversaw a team of customer support agents and implemented effective performance tracking. Marco also held positions at Klook, starting as a Customer Experience Specialist and advancing to QA Analyst Team Lead, managing quality assurance for customer service agents. Marco holds a Bachelor's degree in Tourism from Ming Chuan University.