Sebastian Hense

Sebastian Hense serves as Bereichsleiter Marketing & CRM at KiK Textilien und Non-Food GmbH since April 2021, overseeing the Operatives Marketing and CRM departments. Key responsibilities include the introduction of customer loyalty programs across multiple countries, establishing CRM standards, and developing digital marketing strategies. Previously, Sebastian Hense held the position of Leiter Customer Relationship Management at Peek & Cloppenburg KG Düsseldorf, managing CRM initiatives, customer service, and email marketing for 15 countries. Prior roles include CRM Project Manager at Douglas and Project Leader for corporate development at DOUGLAS Holding AG. Sebastian Hense earned a Master of Science in Business Administration with a focus on Marketing from the University of Münster and a Bachelor of Arts in Communication Management from Düsseldorf University of Applied Sciences.